Quality Warranty

  • Helios warrants that the products provided by Helios are free from defects in materials or workmanship under normal use during the Warranty Period

  • The Warranty Period is 24 months after shipment date

  • Helios products and spare parts are manufactured using new materials or equivalent to new in performance and reliability

  • During the warranty period, Helios will provide free-of-charge repair or replace service for any defective Product, except when deemed caused by improper use.

  • During the warranty period, Helios will give 7x24 technical support without charge. See the Contact Page for details.

  • After the Warrantee Period, the cost of repair, replacement and technical support will be mutually negotiated.

RMA: Return Material Authorization

For the return of faulty or detective products,  please request a copy of our detailed RMA Procedure, or ask Helios’ local Distributors or  Partners for support:

Please email to support@heliostelecom.com to obtain the RMA form and RMA number.