Helios warrants that the products provided by Helios are free from defects in materials or workmanship under normal use during the Warranty Period
The Warranty Period is 24 months after shipment date
Helios products and spare parts are manufactured using new materials or equivalent to new in performance and reliability
During the warranty period, Helios will provide free-of-charge repair or replace service for any defective Product, except when deemed caused by improper use.
During the warranty period, Helios will give 7x24 technical support without charge. See the Contact Page for details.
After the Warrantee Period, the cost of repair, replacement and technical support will be mutually negotiated.
RMA: Return Material Authorization
For the return of faulty or detective products, please request a copy of our detailed RMA Procedure, or ask Helios’ local Distributors or Partners for support:
Please email to firstname.lastname@example.org to obtain the RMA form and RMA number.