Request Support before sale, during sale and after sale service.

For any questions, suggestions or assistance with our products, please contact our Support Team.  

  • Email:

  • See Contact Page for Phone Numbers

In order to improve service and work efficiency of all support requests, please kindly provide the following detailed information.                                                                                                                         Helios will assign the correct personnel to contact you within 1 business day.

  • Product Model No. (If you have already purchased Helios products, please provide Model Number, Serial Number, Firmware version (if known) and diagnostic file (if known)

  • Description of the application and the network diagram, along with the detailed description of the problem you met.