- Helios warrants that the products provided by Helios are free from defects in materials or workmanship under normal use during the Warranty Period
- The Warranty Period is 24 months after shipment date
- Helios products and spare parts are manufactured using new materials or equivalent to new in performance and reliability
- During the warranty period, Helios will provide free-of-charge repair or replace service for any defective Product, except when deemed caused by improper use.
- During the warranty period, Helios will give 7×24 technical support without charge. See the Contact Page for details.
- After the Warrantee Period, the cost of repair, replacement and technical support will be mutually negotiated.
RMA: Return Material Authorization
For the return of faulty or detective products, please request a copy of our detailed RMA Procedure, or ask Helios’ local Distributors or Partners for support:
Please email to [email protected] to obtain the RMA form and RMA number.